Long project timelines. Fixed scope. Heavy upfront cost. It’s an old problem. Ascend is your new solution. Ascend combines your choice of CCaaS platform with a CX service layer in one flat-rate subscription service to lower your migration cost and deliver long-term value adoption. It’s a savvier, flexible, frictionless transition to the cloud for exceptional customer experiences with a faster time to value.
Ready to move your contact center to the cloud?
End-to-end management and optimization of CX requires support from dedicated experts, with the right skills, at the right time. It’s not only time-consuming- it’s costly. We’ve created a new approach to contact center transformation that will help you accelerate value, cut costs, and build a flexible roadmap that aligns with your business.
One bill. Predictable price. Consolidate your CCaaS and ongoing CX optimization into one flat-rate subscription.
$175k in average upfront cost savings.
From technology upgrades to integrations and deployment practices, our team will help you navigate a seamless transition.
60% reduction in migration deployment.
Give your customers an effortless experience that exceeds their expectations with fully integrated channel support for voice, callback, chat, email, SMS and social.
30% containment boost via automation.
Continuously optimize your customer experience with unlimited remote training, unlimited single-day projects, and unlimited moves, adds, and changes.
Over 19 unique skillsets to enhance your customer experience.
With our real-time monitoring and complete, around-the-clock support, you can keep your focus on what’s most important- your customers.
35% savings in issue resolution time and staffing costs.
Quarterly business reviews provide quantifiable proof points of value that our work is creating.
We provide comprehensive contact center services from scoping, design, and architecture to development, delivery, and support. These are the partners we work with to bring it all together for you.
Don’t get stuck with outdated tech. There’s a new way to build and maintain your contact center.
Take your first step today.
The cloud offers a number of advantages for contact centers, including scalability, flexibility, and cost savings. Here are a few useful resources to help guide you on your journey to the cloud.
Planning to migrate your contact center to the cloud can feel a lot like renovating a home. Before you get started - you need to develop a plan.Read More
Our solutions help you align people, processes, and data in order for the company's goals of growth to succeed. Learn what Ascend can do for you.Read More
A mortgage servicing company modernizes its customer experience with Ascend.Read More
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