Careers

US

The Client Success Manager (CSM) plays a central role in ensuring that Waterfield’s clients achieve meaningful, measurable outcomes from their investment in our solutions. This role is responsible for driving customer adoption, value realization, and long-term account growth. The CSM serves as the primary day-to-day point of contact for client stakeholders and acts as the quarterback of the ongoing customer experience. This includes overseeing and coordinating support activities, ensuring issues are addressed in a timely manner, and serving as a trusted escalation point when needed.

US

Waterfield Tech is seeking a Senior Telephony Engineer, Avaya Aura to lead the hands-on deployment of complex Avaya Aura and unified communications solutions (on-premises, hybrid, and cloud) across commercial, enterprise, and government customers, increasingly including migration from legacy Avaya estates to cloud and CCaaS platforms. The Senior Telephony Engineer owns the technical delivery of each engagement day to day, including configuration, integration, testing, and cutover, working closely with Waterfield Tech Project Managers to deliver on time, on quality, and to standard. As a senior technical resource, the engineer mentors less experienced voice engineers and contributes to delivery standards and reusable IP. Deep, hands-on Avaya Aura expertise is required; breadth across UC/CCaaS and cloud is valued.

US

The Manager, AI & CX Services leads a professional services delivery team of CX and contact center engineers, delivering complex implementations and migrations across leading CCaaS and UC platforms, plus custom development and Applied AI. The Manager owns the team’s delivery margin, budget, and burn and is accountable for on time, on quality delivery across the full lifecycle. Leading and developing the team day to day, the Manager reads the funnel to plan capacity, supports pre-sales scoping, and partners across Sales and commercial, pre-sales, and proposal colleagues. Depth in one or more contact center/CCaaS platforms is expected, with breadth across the ecosystem valued.

US

Waterfield Tech is seeking a Director, AI & CX Services to lead and grow one or more professional services delivery practices that design, implement, and modernize customer experience and contact center solutions across leading CCaaS and UC platforms and our Applied AI capabilities. The Director owns the full P&L for the practices held and is accountable for delivery outcomes, quality, growth, and the people in each practice. Bringing deep, hands-on delivery expertise, the Director sets the delivery approach, standards, and CX modernization roadmap for the practices held, is the senior escalation and executive point of contact for customers, owns the manufacturer/partner relationships, and partners across Sales, Product, and Operations. The role leads the technical leads and engineers who deliver the practices, including any custom development/Applied AI that extends the platforms.

US

Waterfield Tech is seeking an experienced Delivery Owner to own delivery outcomes across a portfolio of customer experience and contact center modernization engagements spanning cloud platforms, multi-vendor integrations, and AI-driven capabilities. You are accountable for delivery success, including time, scope, quality, and margin, and you hold the line on scope so that what was sold is what gets delivered. The role spans the full account lifecycle, from first pursuit through delivery to renewal. You close the value loop, tying each engagement's outcomes to the customer's initiatives and expected ROI, driving adoption at go-live, and confirming value realized in real dollars or tangible results. You work alongside sales, pre-sales, and customer success counterparts and with the pricing and proposal function that issues statements of work.

US

As a Senior Telephony Solutions Architect, you will play a pivotal role in designing, implementing, supporting, and optimizing Cisco Unified Communications and Contact Center solutions that meet the communication needs of our organization and clients. You will collaborate with cross-functional teams, provide technical leadership, and leverage your expertise to architect robust and scalable telephony systems.

US

We are looking for a senior developer to join our Conversational AI Design & Delivery team as a core technical contributor. You will work in collaboration with our technical lead to design, develop, test, and deliver conversational AI solutions for customers. This is not a support role. We need someone who can operate as a technical pillar on the team: autonomous, reliable, and strong enough to carry delivery workstreams independently while collaborating closely with technical leadership.

US

The Client Partner (CP) owns the commercial performance and strategic relationship for a portfolio of WFX customers. CPs are accountable for renewal execution and expansion growth by leading outcome-based customer conversations and orchestrating internal resources (CSM, Advisory/Pre-Sales, Delivery Owner, Deal Desk). The CP is the quarterback of the account team and ensures the right specialists engage at the right time with a single, consistent customer narrative.

India

As a Senior Technical Support Engineer, you will play a critical role in providing advanced technical assistance to our customers and internal teams, ensuring the seamless operation and resolution of complex technical issues. The ideal candidate should possess exceptional troubleshooting abilities, a deep understanding of our products and services, and a passion for delivering exceptional customer experiences.