Avaya Automation Engineer

The Automation Engineer is primarily responsible for the implementation, configuration, and support of Avaya Automation products. Specifically, Avaya Experience Portal, Proactive Outreach Manager, Callback Assist, and Dynamic Self Service.

Typical job duties include but are not limited to the following:


  • Participating in project kickoffs, status meetings, and cutovers as a product SME.
  • Assist in creating and maintaining deliverables (drawings, spreadsheets, documentation)
  • Participating in planning implementation and upgrade activities with Project Management.
  • Remotely accessing customer sites.
  • Designing, implementing, and maintaining Avaya Automation products.
  • Assist with various administrative deployment activities (OVA Deploys, Security Certificates)
  • Participate in after-hours cutover activities.
  • Performing Moves/Adds/Changes.
  • Provide knowledge transfers for system users.
  • Provide troubleshooting assistance or guidance for Day 2 support team if escalated to.
  • Assist in Pre-Sales discussions regarding best practices and how to meet customer requirements.
  • Participate in mutually agreed-upon cross-training opportunities.
  • Perform other related duties as directed by management.


Preferred Certifications

  • ACSS – 3305
  • Avaya Experience Portal with Proactive Outreach Manager

Relevant Experience

  • Experience integrating with SMS gateways.
  • Experience implementing and supporting speech software such as Nuance & LumenVox.
  • Experience implementing or supporting the following Avaya products.
  • Avaya Experience Portal
  • Proactive Outreach Manager
  • Callback Assist
  • Avaya Breeze
  • Survey Assist
  • Dynamic Self Service
  • Avaya Control Manager
  • Familiarity with command line and Linux operating systems.


Remote or Regional Office

If you’re ready to grow your career in an energetic, customer-focused environment. Waterfield may be looking for you!
You may send your resume to careers@waterfield.co

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