The US Engineering Manager is the manager of a small to mid-sized team. They are comfortable with management practices and are strong project managers. As a leader, they ensure that they are tracking the team’s efficiency and quality of work, they assist in regularly adjusting processes and timelines to ensure high-quality work is delivered.

The US Engineering Manager may spend less time writing code but there is an expectation that they still engage mostly in technical deliverables such as bug fixes and feature development, without blocking or slowing down the progress of their team. More than writing code, they hold responsibility for identifying bottlenecks in the process and roadblocks to success for their team and clearing these roadblocks.

• Lead a cross-functional team in the implementation of complex features and services
• Write great software. We believe the only way to be a great Engineering Manager is to continue to be a great engineer. Managers are expected to build and deliver software, participate in code reviews, and perform testing. Here’s a list of the tech you’ll be working with: Node.js, React, JavaScript, (S)CSS, AWS, and Git.
• Mentor and provide career guidance to the engineers on your team
• Collaborate with peers, within and outside the team, to help develop a long-term vision for our engineering practices and tooling.
• Consistently lead teams to deliver compelling products, features, and services. Providing transparent updates, timeline estimates, and demos along the way
• Participate in defining and fulfilling the engineering hiring plan for the team, including screening and interviewing
• Help ensure that our coding standards and patterns are observed by participating in design discussions, testing, and code reviews
• You’ll assist our support team and operations team in triaging and resolving production issues, including participating in on-call rotation
• 1:1s and performance discussions with team members

• 3 years of engineering management experience leading productive, high-functioning teams. You can describe why these teams were high functioning and what you specifically did to ensure engineers felt productive
• You write understandable, testable code with an eye towards maintainability.
• You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you and you don’t shy away from difficult and constructive conversations with your team
• You possess strong computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval – and have applied these at a significant scale.
• Experience in the telecommunications and contact center industry is a plus.
• Experience with the Twilio platform is a plus.