National shoe retailer deploys complex conversational AI solution to boost serviceability for Black Friday and holiday season.
Virtual agent solution handles high volume requests with a personalized experience and unbeatable security for a financial services company.
A conversational AI-powered solution transforms an insurance company’s customer experience (CX)- reducing hold times and agent transfers and ...
Revolutionizing Pharmacy Services: Waterfield Tech’s Virtual Agents Boost Customer Satisfaction and Self-Service Utilization While Reducing W...
Impact analysis uncovers significant operational efficiencies and cost savings through smart technology integrations and automation
A large international food manufacturer and retailer struggled to maintain their disparate contact center ecosystem and the constant ebb and flow o...
Modern updates streamline banking for the credit union and their customers
A mortgage servicing company modernizes its customer experience with Ascend.
One 14-day period of nearly continuous outages in Microsoft Teams had their team scrambling to find a solution to empower their customer service ag...
A major US insurer used data to simplify their caller experience, resulting in faster resolutions and happier customers.
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