A mortgage servicing company modernizes its customer experience with Ascend.
One 14-day period of nearly continuous outages in Microsoft Teams had their team scrambling to find a solution to empower their customer service ag...
A major US insurer used data to simplify their caller experience, resulting in faster resolutions and happier customers.
Tactical improvements to the customer journey helps a retail group giant give callers faster, smarter, and more engaging experiences.
A more human experience delivers ROI in just 7 months for a national healthcare clinic chain
When a sudden downpour left residents underwater, we helped the city’s utility department stay connected to tens of thousands of customers in dire ...
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