Agent turnover is an issue businesses in every industry are dealing with more than ever. New employees are being hired and trained, but then try it out for a week and leave. And that’s if they even show up at all. Businesses are losing money and time.
Why is this happening and what can you do to prevent it? How can you set your business apart from others to attract the best agents, and keep them along with the ones you have?
Tips to Attract New Agents (And Keep the Ones You Have)
At Google's annual developer conference, Google I/O, much of the keynote was dedicated to advances in conversational AI.
The segment was split between new capabilities for Google Assistant, which is conversational AI that you can use today, and LaMDA, Google's research program that's creating the conversational AI of the future.