Managed Services - Waterfield Technologies

Flexible Support,
Rock-Solid Results.

On premise. In the cloud. Or a hybrid, mixing both. Whatever’s best to meet your needs and keep your contact center investments running effectively and efficiently, we’re flexible. Our Managed Services program gives you access to a full range of expert resources and advice on evolving technologies, opportunities to increase platform performance, and creating engaging customer experiences.

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Why Managed Services?

There are plenty of benefits our Managed Services program offers your contact center. But to make it
easy, we’ve narrowed it down to four:

Simplify complex system management.

Allow Waterfield to fully manage complicated multi-vendor infrastructure so your in-house staff can focus on revenue-generating projects or other key business initiatives.

Provide expert management with dedicated Technical Account Manager (TAM).

Our experts will monitor, support, and optimize your contact center solution, ensuring solid performance and efficiency in order to deliver an enhanced customer experience.

Deliver continuous operation improvement.

Allow Waterfield to fully manage complicated multi-vendor infrastructure so your in-house staff can focus on revenue-generating projects or other key business initiatives.

Offer flexible choices for management and delivery.

We will manage your solution in a private cloud, on- or off-premise—your choice. Whichever you choose, you’ll reap cost, reliability, and scalability advantages.

Let’s Get Specific.

Let’s Get Specific.

Our enhanced solutions provide management and proactive monitoring of all aspects of your contact center infrastructure, from application management to full end-to-end management and support. We offer multiple tiers of support as well as custom support alternatives should your business require additional items not covered in our standard offerings.

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