The Passion To Make
A Real Difference.

There’s no substitute for experience. And we’ve got it in spades. More than 40 years in the industry … expertise across all major contact center industry service providers … an impressive Fortune 500 who’s-who list of clients … and thousands of successful deployments across every major industry in every corner of the world. But nothing compares to passion. And that’s what sets us apart. It’s the secret sauce that takes an organization from vendor to partner, and a partner from good to great.

We are passionate about the customer journey. And it drives us to transform the customer engagement experience for our clients every single day.

Hero Image

Meet Our Leadership Team.

Make no mistake: our people make it happen. Every person, in every level of the company. But the drive and passion you see there is a reflection from the top. Here’s the team that steers the ship:

Steve Kezirian

Steve Kezirian

President and CEO

Vladimir Babiuc

Vladimir Babiuc

VP of Finance & Accounting

Mike Follrath

Mike Follrath

VP of Sales

Evan Jones

Evan Jones

Chief Customer Officer

Howard S. Leary II

Howard S. Leary II

VP of Solutions Consulting

Mark Osen

Mark Osen

Chief Operations Officer

Cynthia Stryker

Cynthia Stryker

Director, Head of Marketing

Todd Tonucci

Todd Tonucci

Director of Operations, Government Services

Mauricio Vicente

Mauricio Vicente

General Manager, Twilio

We’re growing globally.
So what are you waiting for?

Check Out Our Career Openings

Meet Our Board.

If our leadership team steers the ship, our Board of Directors charted the course.
Much of our success is because these leaders had the vision in the first place.

Richard R. Waterfield

COB and CEO, Waterfield Enterprises

J. Randall Waterfield

COB and CEO, Waterfield Group

John Marino

CEO and Founder, VoiceFoundry

David Sandberg

CIO and Founder, Red Oak Partners

Rick Brown

CFO, Waterfield Group

Michael Maas

Partner, CEO Coaching International

Join Our Team

We're hiring innovative, passionate team players.

See all open positions
NEXT Shuffle