Delivering a Smarter Approach to Omnichannel Self-service

Waterfield Technologies and Bright Pattern partner to deliver a comprehensive approach to application lifecycle management for Interactive Voice Response and omnichannel self-service solutions.

Tulsa, Oklahoma – October 09, 2018 – Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced a partnership with Bright Pattern, a leading provider of enterprise contact center software. The partnership will deliver an enriched customer experience through comprehensive omnichannel self-service technologies across all industries.

The partnership combines market-leading technologies essential to creating a complete omnichannel experience leveraging artificial intelligence with interactive mobile and voice solutions, delivering a smarter approach to customer engagement across all channels. The Bright Pattern platform enables companies to offer a personalized approach across channels like voice, text, chat, email, video, messengers and bots. This partnership enhances the customer experience with artificial intelligence in order to deliver a consistent cognitive experience across all channels of communication.

Customers are looking for solutions that simplify omnichannel management and provide real-time visibility into channel performance, ensuring a consistent level of quality across all channels. This partnership offers a blended approach to omnichannel communications and service delivery in order to increase customer engagement and improves the speed and quality of every interaction, no matter what channel.

This powerful combination provides an up-to-date method of developing, deploying and managing omni-channel self-service experiences in a simple and efficient way for contact center managers. With a cloud-first approach, Bright Pattern provides an effective option for Waterfield Technologies customers looking to move their contact center to the cloud or migrate from an existing legacy service.

“Our partnership with Bright Pattern offers Waterfield Technologies customers the opportunity to provide a simple approach to omnichannel performance and management. We are excited to work with Bright Pattern to help migrate customers from legacy contact center solutions to a complete omnichannel solution that delivers on real business results,” said Howard Leary, Vice President, Solutions Consulting at Waterfield Technologies.

“We are thrilled to be partnering with Waterfield Technologies to help them in their effort to consistently deliver superior customer service,” said Brian Hays, SVP of Global Sales at Bright Pattern. “The world’s top brands and Fortune 100 companies rely on Waterfield Technologies to provide exceptional service to end users in order to engage and retain their most valuable customers. By utilizing the Bright Pattern platform, Waterfield Technologies will be able to take customer experience to the next level and digitally revolutionize customer communications.”

For more information on partnership, please see Bright Pattern press release.

About Waterfield Technologies

Waterfield Technologies is a leading enterprise software and professional services organization, providing voice and mobile solutions that deliver an exceptional customer experience. A global organization, we have 30 years of experience and have delivered solutions to more than 25 of the Fortune 100 companies across a deep set of vertical markets. Waterfield delivers voice and mobile solutions that drive increased customer satisfaction, while reducing overall business expense, improving the speed, quality and efficiency of customer interactions across multiple channels.

About Bright Pattern

Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.