Xcelerate simplifies deployment for Twilio Flex by providing the agent and supervisor tools needed to support your business. Skip the upfront development. We’ll help you get up and running fast with prebuilt features and integrations while giving you complete control to customize and adapt your contact center.
Get omnichannel integration for voice, SMS and live agent web chat.
Leverage web-based CRM integration for real-time insights and optimal performance.
Scale agent and customer experiences as your needs grow.
Provide agents real-time queue insights along with important information such as the customer’s name, their current wait time, and a color-guided SLA indicator.
Gain a full 360-degree view of the customer before accepting the interaction through embedded, third-party CRM integrations and smart data views.
Access supervisor-approved guides and support documentation through our built-in, searchable knowledge base.
Simplify communication handling, through a unified desktop that provides dynamic and customizable views supporting streamlined efficiencies.
Quickly deploy a custom experience while minimizing development costs.
Ensure digital transformation now and into the future.
Get pre-built contact center platform features. Increase agent productivity. Improve your contact center customer experience.
We wouldn’t deliver effortless customer engagement and then just leave you hanging. Instead, we offer a variety of support plans for your flexible contact center solution so you can get the level of expert help that’s right for you.
Your plan can have a dedicated Technical Account Manager—someone who knows your setup and history so there’s no learning curve (or wasted time) when problems pop up.
We can guarantee response times based on the inquiry's priority level. The more critical the issue, the further up the list it goes.
If your services are mission critical, you’ll want support to be available any time, day or night. We can offer round-the-clock availability for all around peace of mind.
Want a different plan? We offer several options to fit your needs. Ask us for more information.
Like what you see? Wait ‘til you see the real deal.
Stay up to date on the latest Xcelerate features and releases. You’ll also be first to know of upcoming Waterfield Tech-hosted events (which you won’t want to miss). Of course, your email address is safe with us; we will not share it.
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