Fast and easy, that’s Xcelerate. We’ve done all the upfront development so you don’t have to wait to start engaging your customers with Twilio Flex. It’s a plug-and-play solution that streamlines deployment and helps you get the most out of Twilio’s flexible cloud contact center. Now you can quickly deliver branded experiences with code-less, out-the-box functionality with zero compromise to Flex’s powerful customization (“build”) options.
We’ve pre-configured an intuitive user interface that provides the resources your agents and supervisors need—from omnichannel interactions and customer history to reports and dashboards—all within a unified desktop.
Get omnichannel integration for voice, SMS and live agent web chat.
Leverage web-based CRM integration for real-time insights and optimal performance.
Scale agent and customer experiences as your needs grow.
Provide agents real-time queue insights along with important information such as the customer’s name, their current wait time, and a color-guided SLA indicator.
Gain a full 360-degree view of the customer before accepting the interaction through embedded, third-party CRM integrations and smart data views.
Access supervisor-approved guides and support documentation through our built-in, searchable knowledge base.
Simplify communication handling, through a unified desktop that provides dynamic and customizable views supporting streamlined efficiencies.
We wouldn’t deliver effortless customer engagement and then just leave you hanging. Instead, we offer a variety of support plans so you can get the level of expert help that’s right for you.
Your plan can have a dedicated Technical Account Manager—someone who knows your setup and history so there’s no learning curve (or wasted time) when problems pop up.
We can guarantee response times based on the inquiry's priority level. The more critical the issue, the further up the list it goes.
If your services are mission critical, you’ll want support to be available any time, day or night. We can offer round-the-clock availability for all around peace of mind.
Want a different plan? Change it. Our per-month approach lets you change plans as your priorities change, with no penalty. Upgrade. Downgrade. Switch it up month to month. It’s up to you!
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