Building YOUR contact center has never been this fast and easy.

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Contact Center Efficiency and Flexibility.

Xcelerate simplifies deployment by providing the agent and supervisor tools needed to support your business. Skip the upfront development. We’ll help you get up and running fast with prebuilt features and integrations while giving you complete control to customize and adapt your contact center.

Choice of Channel

Get omnichannel integration for voice, SMS and live agent web chat.

Intelligent Efficiency

Leverage web-based CRM integration for real-time insights and optimal performance.

Support for Growth

Scale agent and customer experiences as your needs grow.

Realtime Insights

Provide agents real-time queue insights along with important information such as the customer’s name, their current wait time, and a color-guided SLA indicator.

CRM Integrations

Gain a full 360-degree view of the customer before accepting the interaction through embedded, third-party CRM integrations and smart data views.

Intelligent Tools

Access supervisor-approved guides and support documentation through our built-in, searchable knowledge base.

Flexible Views

Simplify communication handling, through a unified desktop that provides dynamic and customizable views supporting streamlined efficiencies.

Pre-built Features.

  • Platform & ACD
  • Agent status
  • Tasklist
  • Canned responses
  • CRM Integration
  • Customer lookup
  • Customer history
  • Knowledge base
  • Notes
  • Disposition codes
  • Real-time queue stats
  • Agent management
  • Queue drill down
  • Realtime dashboards
  • Omnichannel interactions
  • Time-based routing

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Support Options That Fit.

We wouldn’t deliver effortless customer engagement and then just leave you hanging. Instead, we offer a variety of support plans so you can get the level of expert help that’s right for you.

A Pro You Know.

Your plan can have a dedicated Technical Account Manager—someone who knows your setup and history so there’s no learning curve (or wasted time) when problems pop up.

The Right Response, Guaranteed.

We can guarantee response times based on the inquiry's priority level. The more critical the issue, the further up the list it goes.

On Call, 24/7/365.

If your services are mission critical, you’ll want support to be available any time, day or night. We can offer round-the-clock availability for all around peace of mind.

Total Flexibility.

Want a different plan? Change it. Our per-month approach lets you change plans as your priorities change, with no penalty. Upgrade. Downgrade. Switch it up month to month. It’s up to you!

Request A Demo.

Like what you see? Wait ‘til you see the real deal.

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Stay up to date on the latest Xcelerate features and releases. You’ll also be first to know of upcoming Waterfield Tech-hosted events (which you won’t want to miss). Of course, your email address is safe with us; we will not share it.

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