Xcelerate FAQs

Xcelerate is for all customers looking to get up and running on Flex quickly and with the support of a trusted Twilio Systems Integration partner.
Days. We’ve taken the time from months and brought it down to days.
Anyone who is looking to evolve and move into a modern contact center experience. The solution provides every Twilio customer with a solution to expedite time-to-deployment and customize using API-based programmability.
Yes, the core feature set of Xcelerate, paired with the extensible customizations of Flex, make it a good fit across all industries. We work with agencies and organizations across all verticals to help them handle call volumes, customer interactions, and tracking. Xcelerate is applicable to a lot of customers and use cases.
Waterfield and a combination of the Twilio team. Waterfield offers a turnkey migration and post-deployment support structure allowing for a single, robust migration.
Yes. You can customize the implementation yourself or Waterfield can help. Xcelerate is highly customizable.
Yes. Xcelerate is available in a trial version.
  • Request a demo
  • Start small and iterate. Identify a business line or contact center component in your business that has a high tolerance for change. Determine functionalities that don’t exist in your contact center today.
  • Demo an Xcelerate enabled experience. Request a trial.
  • Yes! We can pair the two together to create establish the right routing configuration for your business.
    Yes. Xcelerate supports media file sharing.
    Admins and Supervisors are provided with real-time information.

    Metrics include (but are not limited to):
    • # of tasks currently being worked on
    • # of tasks are queued
    • # of tasks handled
    • # of tasks abandoned
    • Longest wait time
    • Agent status
    • Customer information (membership level, support info)
    • KPIs / Trends
    Xcelerate easily integrates with Twilio’s extended partner ecosystem including call analytics data.
    Today Xcelerate is strictly browser-based but a mobile-ready interface is on the roadmap.
    We’re still working on the automated dialing functions, but you can manually dial out today. Outbound dialing support and segment integration are on the roadmap for upcoming releases.
    Customers have complete control over when updates are pushed to their platform.
    Xcelerate is 100% customizable. Personalize the UI to your specifications, add functionality across the platform, or integrate with any number of 3rd party integrations available in the Twilio ecosystem. Whatever Flex can do, Xcelerate can do.
    Twilio is offering amazing incentives for those who adopt the Flex platform. Contact Twilio Sales for more information.

    Join Our Team

    We're hiring innovative, passionate team players.

    See all open positions
    NEXT Shuffle