Let’s Build Your
Dream Team.

Finding the right people, with the right skills, at the right time is not only time-consuming and costly, it’s a headache. Worse, it can be risky. Unless you have Waterfield in your corner. For decades now, we’ve helped clients of all sizes achieve their customer service goals by hiring the highest quality contact center technology talent. No hassles. No worries.

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Whatever You Need, We’ve Got It.

Skip the cost of additional full-time employees. Let our technology experts ramp up your team based on need and specialized skill requirements and enjoy the benefits of:

Developing Existing Staff and Processes

You can also leverage our expertise to help improve performance of your existing staff and processes:

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Context Gathering & Requirements Elicitation

Discovery and research activities (e.g. stakeholder interviews, requirements interviews, call analysis, agent focus groups).

Analysis and Tuning Recommendations

Review and analyze system and application specifications.

Quality Assurance & UAT Assistance

Create and execute test scripts and reviewing results along with reporting and documenting technical issues.

Grammar Development

Grammars for directed dialog & natural language for speech recognition IVRs.

Let’s Get To Work.

Talk to our experts about how we can meet your business objectives. Get in touch today.

Resource Roles:

  • Business Analysis
  • Program Management
  • Project Management
  • User Interface & User Experience Design
  • Natural Language & VUI Design
  • System Architecture
  • Infrastructure Install & Setup
  • Quality Assurance
  • Application Development
  • AI Integration

Join Our Team

We're hiring innovative, passionate team players.

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