Finding the right people, with the right skills, at the right time is not only time-consuming and costly, it’s a headache. Worse, it can be risky. Unless you have Waterfield in your corner. For decades now, we’ve helped clients of all sizes achieve their customer service goals by hiring the highest quality contact center technology talent. No hassles. No worries.
Skip the cost of additional full-time employees. Let our technology experts ramp up your team based on need and specialized skill requirements and enjoy the benefits of:
You can also leverage our expertise to help improve performance of your existing staff and processes:
Discovery and research activities (e.g. stakeholder interviews, requirements interviews, call analysis, agent focus groups).
Review and analyze system and application specifications.
Create and execute test scripts and reviewing results along with reporting and documenting technical issues.
Grammars for directed dialog & natural language for speech recognition IVRs.
Talk to our experts about how we can meet your business objectives. Get in touch today.