Waterfield Tech Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services

January 27, 2022/ By Angela McPherson/ Under

Today we announce that Voxgen, a UK-based leader in bot strategy and design, is now part of Waterfield Tech. The acquisition adds breadth and depth to our well-established practice- better enabling our team to address fast-growing opportunities in retail, healthcare, government, and other B2C sectors related to AI in the contact center.

“VoxGen will be an integral part of our conversational AI practice,” said Evan Jones, Chief Customer Officer at Waterfield Tech. “Companies, from mid-market to enterprise, are transforming how they do business, and their customers are at the center of this movement. VoxGen’s expertise in bot strategy and design will better enable our clients to connect with customers through a more comprehensive, personalized consumer experience.”

Our conversational AI practice will be led by Kerry Robinson, an Oxford physicist with a Masters in Artificial Intelligence and over 20 years of experience in conversational AI.  “I’m delighted to be teaming up with Waterfield Tech so we can help many more companies deliver an amazing customer experience and maximize the ROI from their investments in conversational AI. Whatever the platform.”

Read the full press release.

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Join Kerry for a new perspective on conversational AI and tactics for increasing the ROI of your bot workforce:  “Making Sense of Conversational AI” webinar on Wednesday, February 16th at 11am CT.

Waterfield Tech Acquires Speech-Soft Solutions, Further Expanding Its Global Delivery Capabilities

January 4, 2022/ By Angela McPherson/ Under

Waterfield Tech, a premier contact center solutions firm dedicated to delivering innovative solutions that span the entire contact center, today announced it has acquired Speech-Soft Solutions (Speech-Soft), further expanding its global delivery capabilities. Speech-Soft is a global provider of digital transformation services across the contact center with a specialization in Cisco integration and support and is the driving force behind products including Komandex Reskiller, Cisco CCE Contact Center Portal, and EntrAI.

“Our team holds an unparalleled depth of expertise on nearly every platform and technology within the contact center today,” said Steve Kezirian, CEO of Waterfield Tech. “One of the biggest challenges companies face is understanding how to design their applications and stitch their technology together to enable great experiences for the customer and agent. Our expertise lies in our ability to understand the entire ecosystem and deploy a solution that meets the KPIs set for those systems, regardless of platform. With the addition of Speech-Soft, we’re doubling down on our commitment to helping our customers solve this challenge so they can deliver real value.”

Speech-Soft will operate as a division of Waterfield Tech and will continue to be led by current CEO JP Reddy, reporting to Kezirian.

“The entire team at Speech-Soft is very excited to join forces with Waterfield Tech,” said JP Reddy, co-founder and CEO of Speech-Soft Solutions. “The collective knowledge, insight, and talent between both companies are well-positioned to drive meaningful innovation in the contact center industry during these unprecedented times. We are ready to embark on this journey of growth and enthused about making a meaningful impact for all of our clients and CX delivery as a whole.”

Together, this acquisition will provide companies:

  • A broad geographic network of sales, delivery, and support with offices strategically positioned around the globe, including the US, UK, Philippines, and India.
  • Unmatched insight into the ever-changing landscape of contact center solutions.
  • The ability to break down technology barriers to help make their customer engagement more impactful across channels.
  • Access to one of the largest Cisco practices with an extensive portfolio of services, including design, development, managed services, and more.

 


 

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Waterfield Tech Joins Google Cloud Partner Advantage

November 18, 2021/ By Angela McPherson/ Under

Waterfield Tech, a global leader in contact center technology solutions, today announced that it has joined the Google Cloud Partner Advantage program. The partnership enables Google Cloud customers to tap into Waterfield’s deep expertise in customer experience design, voice application development, and leading managed services program making it easy for organizations to launch natural, conversational experiences.

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Introducing Xcelerate, the Turnkey Solution to Deploying Twilio Flex

October 28, 2021/ By Angela McPherson/ Under

Waterfield Technologies, a global provider of customer engagement solutions, announced the launch of Xcelerate, a powerful solution designed to accelerate the go-to-market strategy and launch for businesses migrating to the Twilio Flex contact center platform. Deployed across several business verticals and formally unveiled at the Twilio SIGNAL conference, Xcelerate is the latest addition to the Waterfield Technologies suite of products.

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Waterfield Technologies Announces Appointment of New VP of Finance and Accounting

January 29, 2021/ By Cynthia Stryker/ Under

Vladimir Babiuc appointed VP of Finance and Accounting

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Waterfield Technologies Welcomes Steve Kezirian as Chief Executive Officer

October 6, 2020/ By Cynthia Stryker/ Under

Setting the stage for accelerated growth

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Waterfield Technologies Launches Jumpstart Services for Genesys PureEngage

May 12, 2020/ By Kimberley Drobny/ Under

Streamlining implementation and testing for new applications.

Waterfield Technologies (WTI), a leading contact center software and systems integrator providing mission critical voice and conversational AI solutions that drive customer engagement, announces the launch of their JumpStart Services for Genesys PureEngage. Waterfield’s JumpStart Services, acquired as part of the Forty 7 Ronin acquisition, provides a complete services package to help partners certify their AppFoundry applications quickly and efficiently.

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Waterfield Technologies, Well Positioned to Deliver Conversational AI Solutions

April 21, 2020/ By Kimberley Drobny/ Under

Opus Research ‘Vendors that Matter Series’

Tulsa, Oklahoma – April 21, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today launch with Opus Research, a report highlighting Waterfield Technologies as part of the ‘Vendors that Matter’ series.   This report examines the unique qualifications and agnostic approach of Waterfield Technologies in the market for delivering artificial intelligent (AI) solutions for the contact center.  Opus Research is a diversified advisory and analysis firm proving critical insight on software and services that support multimodal customer care. 

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Waterfield Technologies Announces the Acquisition of Forty 7 Ronin

April 6, 2020/ By Kimberley Drobny/ Under

Accelerating CX in the Contact Center

Tulsa, Oklahoma – April 1, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today announced the acquisition of Forty 7 Ronin, a rapidly expanding industry leader in customer experience (CX) solutions that boost business performance.  Forty 7 Ronin brings decades of collective voice and multi-channel consulting services focused on contact center transformation.

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Waterfield Technologies Announces the Acquisition of Digital DataVoice

December 4, 2018/ By Kimberley Drobny/ Under

Together Delivering Innovative Contact Center Solutions

Tulsa, Oklahoma – December 4, 2018 –Waterfield Technologies (WTI), an industry leading technology organization focused on the delivery of customer experience applications in and around the contact center, today announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences across all major industry verticals.

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