Voice and AI - Waterfield Technologies

We Put The Emphasis
On Intelligence.

Technology without knowledge is useless. Artificial Intelligence (AI), Speech IVR, Natural Language … their impact is in the expertise that backs them. Knowing how to bring that technology to bear and who to partner with in order to succeed is a critical part of our offering. We can deploy virtual agents, incorporate machine learning, mine data and analytics, and utilize numerous technologies to optimize your performance and enrich your customer experience.

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Complete AI and Voice Capabilities.

We can tailor and support an entire ecosystem dedicated to effective customer engagement with positive business outcomes, utilizing a full menu of capable solutions:

Strategic Vision

Optimizing the technology you have or recommending new tech, we can map out an ideal customer experience plan and provide the means to get there.

Proof of Concept

Prototype your speech model, quickly, and at low cost / low risk to validate your use case, test technical feasibility, and identify areas of opportunity before making a full investment.

Chatbots and Virtual Agents

Optimize your customers’ self-service efficiency with intelligent technology that keeps customers engaged.

Customer Experience Design

Promote a combination of art and science to build a system that feels natural and delivers a real human experience from beginning to end.

Persona Development

Developing the right persona for your system ensures your customer experience will feel liake tyour brand and, as a result, an extension of all your other communication efforts.

Speech Tuning

Listening to your customers’ experiences and using collected data to fine-tune design can make a great system even better.

Your Team.

We don’t work alone. We add industry leaders and innovators to your team, solving your challenges with an impressive ecosystem of technology and capabilities from trusted resources.

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