We are thought leaders led by unique specialists across every facet of the contact center experience. Which means we have things to say. Resources to share. And news to make. If you are looking for any of that … you’re in the right place!
When we hit a wall and can’t go any further, we need to pause, assess the situation, and then adapt and figure out where we can pivot. Busine...Read More
Agent turnover is an issue businesses in every industry are dealing with more than ever. New employees are being hired and trained but then try it ...Read More
At Google’s annual developer conference, Google I/O, much of the keynote was dedicated to advances in conversational AI. The segment was spl...Read More See All
Today we announce that Voxgen, a UK-based leader in bot strategy and design, is now part of Waterfield Tech. The acquisition adds breadth and depth...Read More
Waterfield Tech, a premier contact center solutions firm dedicated to delivering innovative solutions that span the entire contact center, today...Read More
Waterfield Tech, a global leader in contact center technology solutions, today announced that it has joined the Google Cloud Partner Advantage...Read More
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