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Kevin Kito is the President and CEO of 911 Secure. Kevin has been in the Enhanced 911 (E911) industry for over 15 years.  

For businesses, it is crucial to ensure that workers dialing 9-1-1 using their company-wide communication devices can be located in an emergency. However, with the “office” no longer confined to a single physical location, that becomes a challenge. There are more remote workers than ever before. Many organizations are permanently adopting the work-from-anywhere model following restrictions put into place resulting from the COVID-19 pandemic.

With more remote workers than ever, it is important that your organization is compliant with new 911 laws, and more importantly, that your employees – wherever they may be – are kept safe.

Workforce Optimization solutions, when well implemented, support agent efficiency, productivity, and your bottom line. Choosing the right platform for your business can be complex. And understanding the questions to ask along the way an even more involved process. We'll dive in below to some of the key benefits of WFO as well as areas to consider when seeking a platform.

In our human history, there are benchmarks that heralded our difference from many other creatures on this planet. Some of these benchmarks include discovering cooking and herbal medicine, forging iron, copper, and steel, or shifting from foraging to agriculture. Even before all of these, at some point, we began to talk and communicate in layered and specific ways. Communication was probably first physical (haptic) and visual (look at the cave paintings at Lascaux, France as concrete examples), and verbal in a basic sense.