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Other Good Stuff.

We are thought leaders led by unique specialists across every facet of the contact center experience. Which means we have things to say. Resources to share. And news to make. If you are looking for any of that … you’re in the right place!

Blog Articles

Let’s Never DO “Like for Like” Again

I am a proud Texas Aggie, as was my father before me and is my son. Once the blood takes on that maroon hue, there’s no returning to a sense of nor...
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Is ChatGPT the customer service bot we’ve been looking for?

ChatGPT, the research chatbot released for public use by OpenAI has reignited discussions on the power of conversational AI and left many CX leader...
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Five Key Things Travel Industry Contact Center Leaders Need to Consider in Today’s Economic Climate

Growing travel demand and disruptions in the last year can affect future customer loyalty depending on the contact center platforms in use. This is...
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Case Studies

Online shoe retailer puts best foot forward with AI

National shoe retailer deploys complex conversational AI solution to boost serviceability for Black Friday and holiday season.
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Delivering Delightful Virtual Agent Experience for Financial Services Company

Virtual agent solution handles high volume requests with a personalized experience and unbeatable security for a financial services company.
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Insurance Giant Reduces Average Call Duration By 33% With Virtual Agents

A conversational AI-powered solution transforms an insurance company’s customer experience (CX)- reducing hold times and agent transfers and ...
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In The News

Waterfield Tech Appoints Michael Fisher as Chief Product Officer

Former Co-Founder and CEO of ElephantDrive Brings Extensive Product Management and Technical Experience to Waterfield Tech BOSTON, May 10, 2023 —...
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Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Center

New solution improves contact center operations and captures new financial upsides by uncovering organizational operational inefficiencies BOSTON,...
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Waterfield Tech Acquires IT and Telecom Solutions Provider Dice Communications

Fourth Acquisition in Just Over a Year Further Solidifies Waterfield Tech’s Leadership in the Contact Center Solutions Space BOSTON, February 23,...
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