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I’ve spent the better part of the past year thinking about the application and commercialization of Artificial Intelligence (AI), especially within...
Read MoreFirst-of-its-kind applied AI offering gets contact centers off the AI sidelines; delivers an easy, flexible and continuous path to lower costs, drive...
Read MoreContact center industry veteran brings nearly 30 years of experience leading high performing sales teams to Waterfield Tech BOSTON, February 20, 2024...
Read MoreSurvey findings additionally reveal gap between C-suite and CX frontline leaders regarding satisfaction with AI and cloud-based contact center...
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