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Workforce Optimization solutions, when well implemented, support agent efficiency, productivity, and your bottom line. Choosing the right platform for your business can be complex. And understanding the questions to ask along the way an even more involved process. We'll dive in below to some of the key benefits of WFO as well as areas to consider when seeking a platform.

Choosing the Right Workforce Optimization Platform for Your Business

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In our human history, there are benchmarks that heralded our difference from many other creatures on this planet. Some of these benchmarks include discovering cooking and herbal medicine, forging iron, copper, and steel, or shifting from foraging to agriculture. Even before all of these, at some point, we began to talk and communicate in layered and specific ways. Communication was probably first physical (haptic) and visual (look at the cave paintings at Lascaux, France as concrete examples), and verbal in a basic sense.

Conversational AI for Everyone: Conversational Design Beyond Jargon

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Implementing a Workforce Optimization Suite can be exciting. However, planning for a smooth implementation can be time-consuming and challenging, especially when it comes to aligning expectations.

8 Common Mistakes to Avoid When Implementing WFO

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Waterfield Technologies Announces Appointment of New VP of Finance and Accounting

Vladimir Babiuc appointed VP of Finance and Accounting Tulsa, Oklahoma – January 28, 2021 – Waterfield Technologies, a global leader in customer...
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Waterfield Technologies Welcomes Steve Kezirian as Chief Executive Officer

Setting the stage for accelerated growth Tulsa, Oklahoma – October 6, 2020 – Waterfield Technologies (WTI), a leading contact center software...
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Waterfield Technologies Launches Jumpstart Services for Genesys PureEngage

A JumpStart environment offers an efficient and cost-effective alternative to self-deployment and streamlines the development and integration process...
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